Frequently Asked Questions


What do I need to qualify for a loan?

You need to be a South African citizen and above 18 years of age. You also need to be employed and have a valid bank account.


How much can I borrow?

We offer loans up to a maximum of R30 000 over a maximum period of 24 months.


Do I need to pay a deposit?

Yes, a deposit of 20% of the total purchase amount is required.


How long before I can collect my purchase?

Once your loan application is complete and all the relevant background checks are done we will proceed with the pay-out. We always make payments the same day that your loan is approved. Payment turn-around times will depend on your bank’s cut-off times and days.


What if I have a bad credit record?

We do a credit check on your name, but if you have a bad credit record, it does not necessarily mean that we will not be able to assist you. We consider a lot of other factors as well, and if we feel comfortable that you will be able to repay the loan that you made, we will definitely consider your application.


How does the pay-out of the loan work?

We have arrangements in place with different kite retailers. You will apply for the loan and once the loan is approved the funds will be paid directly to the relevant kite retailer. You will then collect your purchase and the monthly debit order will be deducted from your bank account.


What personal info does Kitefin need to process my loan application?

You will need to complete the online application form. On this form you need to give us your contact details, physical address and postal address, employer details and a breakdown of your income(s) and expenses. You also need to provide us with your banking details, as we need to load the debit orders for your instalments.


Is it safe to give all the required information to Kitefin?

Yes it definitely is. Please go to our privacy policy where you can read more about the ins-and-outs of what we do with your information.


Who is Kitefin accredited with?

We are affiliated with Finance 27 and accredited with the National Credit Regulator. That enables us to provide short and medium term loans to the whole of South Africa. We are fully compliant and active.


Do I need to be employed?

Yes, you need to be employed and earn a regular salary that is paid into your bank account.


Can I qualify for a loan if I have existing debt?

We always do a credit check and a financial needs analysis when you apply for a loan. This means that we evaluate your financial situation every time you apply. This enables us to lend you money, even if you have existing debt.


How do the repayments work?

When you apply for a loan, you can choose the period that you would like to repay the loan. We load a debit order on your account and every time you get paid an instalment is deducted from your account. This means that you don't have to worry about making cash deposits or any other form of repayment arrangement; everything is done automatically.


How does it work if I am not able to pay back the agreed instalment on time?

We understand that certain things happen in life that you have no control over. That is why we will always try and accommodate your situation and make alternative arrangements where we can. The most important part to remember is to always communicate with us. We will not be able to assist you and come to some form of arrangement if we don't know what's going on.


How does it work if I don't repay my loan at all?

If we are not able to work out some form of arrangement with you and you don't repay your loan, we will be forced to hand your account over to the legal department, and ultimately to a debt collecting company. This will mean a lot of unnecessary costs for you, and it will also affect your chances of qualifying for a loan anywhere else in future. That is why we urge our clients to communicate with us if they are experiencing some financial difficulties, we are always willing to revise your repayment plan and help you out where we can.


Contact us here.